QareGOQareGO lets you book rides, send and receive parcels, order food, groceries, pharmacy items, cooking gas and laundry, and lets riders earn by delivering them. Stores use the QareGO merchant portal to receive orders. This policy explains what personal information we collect, why, who we share it with, how long we keep it, and the choices you have. It applies to customers, riders and store staff. "We", "us" and "QareGO" mean Qaretech, which operates QareGO.
Information we collect
- Account details: your phone number (used to sign in with a one-time code), your name, and optionally your email address and profile photo.
- Location: the pickup and drop-off addresses you choose, and your device's precise location while the app is open, to suggest your pickup point, find stores and riders near you and calculate prices. For riders, the live location while on duty or on a trip, so customers can follow their delivery. We do not collect location in the background when the app is closed.
- Trips and orders: what you booked or ordered and from which store, prices and fees, payment method, status updates, pickup and delivery codes, cancellations and refunds.
- Parcel recipients: when you send a parcel, the recipient's name and phone number you enter, plus any parcel description, note or photo you add.
- Health information: for pharmacy orders, the items you order and any prescription photos you upload.
- Photos you upload: profile photos, parcel photos, prescription photos, and documents riders provide for approval. The app only receives the photos you choose; it does not scan your gallery.
- Payments: your choice of cash, mobile money or card, amounts paid, payment and refund status, and payment references. Mobile money and card payments are entered on our payment provider's (Paystack's) secure checkout: we never see or store your mobile money PIN or your card number.
- Payout details: for riders and stores, the mobile money number and name we send earnings to, and the record of each payout.
- Rider information: vehicle type and details, plate number, the documents needed to approve you (for example a driver's licence), service preferences, earnings, commission balance, ratings and trip history.
- Messages and ratings: in-trip chat messages between customers and riders, and the ratings and comments you give or receive.
- Device and technical information: a push notification token so we can send you trip and order updates, your device type, and the technical information our servers receive with each request (such as IP address and app version), used to run and secure the service.
We do not access your contacts, call logs or SMS messages, we do not use an advertising ID, and the app contains no advertising or third-party analytics trackers.
App permissions
- Location (precise and approximate, only while the app is in use): pickup suggestions, nearby stores and riders, prices, navigation and live tracking.
- Camera: to take a profile, parcel, prescription or document photo when you choose to.
- Photos: through your phone's photo picker, only the photos you select.
- Notifications: trip offers for riders, and order and trip updates for customers.
You can turn these off at any time in your phone's settings. Some features, such as booking a ride, need location to work.
How we use it
- To create and secure your account and sign you in.
- To match you with riders and stores, calculate prices and delivery fees, show live tracking and complete deliveries.
- To verify pickups and deliveries with one-time codes.
- To let pharmacies check prescriptions before supplying prescription-only medicines.
- To handle payments, commission, rider payouts, cancellations and refunds.
- To send you updates about your trips and orders, and service announcements.
- To provide support and keep the service safe: preventing fraud, resolving disputes, and approving or suspending rider and store accounts.
- To meet our legal, tax and accounting obligations.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
- Riders: a rider offered your trip sees your first name and rating, the pickup and drop-off addresses and the fare. Only the rider who accepts it sees your phone number (and a parcel recipient's name and phone number), so they can contact you. Riders never see pickup or delivery codes, prescriptions or the names of medicines in a pharmacy order; they are told only the number of items.
- Customers: see their rider's name, rating, vehicle and live location during the trip, and the rider's phone number to contact them.
- Stores: the store fulfilling your order sees your name, phone number, delivery address and order. A pharmacy also sees the prescription photos you attach to that order.
- Service providers that run parts of QareGO for us, only for that purpose and under their own security obligations:
- Cloud hosting and databases (including Render and Vercel), for our servers, website and merchant portal.
- Google Maps Platform, for maps, address search, directions and travel distance (your search text and locations are sent to Google).
- Google Firebase Cloud Messaging, for push notifications.
- Cloudinary, for storing uploaded photos.
- Arkesel, for sending sign-in codes by SMS.
- Paystack, for mobile money and card payments, refunds, and payouts to riders and stores. For a payment, Paystack receives the amount, a reference for the trip or order, and an email address (yours if you added one; otherwise an address made from your phone number, used only to identify the payment). For a payout, it receives the rider's or store's name and mobile money number.
- Authorities when the law requires it, or when needed to protect the safety of our users or the public.
- A successor business if QareGO is merged or sold, under the same protections described here.
Where your data is stored
Some of our service providers store and process data on servers outside Ghana. We use providers that protect data with industry-standard security, and we only share what each one needs.
How long we keep it
We keep your information while your account is open. When you delete your account, we remove your name, phone number, email address, profile photo, rider documents (including the uploaded files) and notification tokens, and you can no longer sign in. We keep records of past trips, orders and payments — including their addresses, items, chat messages and any photos attached to an order, such as a prescription or parcel photo — linked only to the anonymised account, because we need them for accounting, tax and resolving disputes. You can ask us to delete those order photos sooner.
Your choices and rights
- Update your name, email and photo in the app under Account → Personal info.
- Turn location, camera and notification access on or off in your phone's settings.
- Ask us for a copy of your information, to correct it, or to stop a particular use of it.
- Delete your account at any time in the app, or see how to delete your account.
We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843). You can also contact the Data Protection Commission of Ghana if you have a concern we have not resolved.
Security
Data is sent over encrypted connections, sign-in uses one-time codes, and access to personal data is limited to the people and systems that need it to run the service. No system is perfectly secure, so please keep your phone and sign-in codes private and never share a pickup or delivery code except with the rider in front of you.
Children
QareGO is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
If we make important changes, we will update this page and the date above, and let you know in the app.
Contact us
For privacy questions or requests, contact Qaretech: